Faqs

We accept all common payment methods and credit cards:

Visa / Visa Debit / Visa Credit Card / Mastercard / Maestro / American Express / Apple Pay / Google Pay / Klarna*

Shopify Payments handles all transactions, which are encrypted for your protection. Orders must be paid in full before they may be shipped.

In the event that you decide to cancel your order, please get in touch with our customer support representatives.

Before an order ships, it is possible to cancel it. We cannot handle a cancellation if your order is still en route; it must arrive back with us.

If you have placed a custom order with us, it cannot be cancelled and is not refundable.

You may return your item within 14 days of delivery, provided it is unused and in its original packaging.

To initiate a return, please email info@burbeckathome.com with your order number and reason for return. We will help you arrange the most convenient method for returning your item.

If you choose to use our courier collection service, a £39.95 fee will be deducted from your refund to cover return shipping.

Custom and bespoke items are not eligible for return.

Our standard delivery times are:

• Dispatch: within 5–10 working days
• Delivery: typically within 5–10 working days after dispatch

You will receive a confirmation email when your order has shipped, along with delivery details. We use trusted couriers for all deliveries and aim to keep you updated throughout the process.

At this time, we deliver exclusively within Mainland UK. Unfortunately, we do not currently ship to Northern Ireland, the Scottish Highlands, the UK Isles, or international destinations.

No account is required to shop with us. You can complete your purchase as a guest. However, creating an account allows you to track orders and manage your delivery details more easily.

If you create an account at checkout or on our website, you can store multiple addresses for future orders. This is especially useful if you’re furnishing more than one property or purchasing gifts.

Yes. We welcome trade clients, including interior designers, architects, property developers, and other industry professionals.

To apply, please email info@burbeckathome.com with your business details. Approved accounts can benefit from trade pricing and a tailored service.

Trade accounts are available to registered businesses in the interior design and property sectors. You may be asked to provide a company registration number or other verification details during the application process.

Once your trade account is approved, please email info@burbeckathome.com from your registered address to request a quote or place an order. Our team will assist you directly with product availability, delivery timelines, and pricing.

Proper care ensures the longevity and beauty of your furniture. Here are general guidelines:

• Avoid Direct Sunlight: Prolonged exposure can lead to fading and material deterioration.
• Moisture Control: Use coasters and placemats to prevent water damage.
• Regular Cleaning: Dust frequently with a lint-free cloth to maintain finishes.
• Protective Measures: Use felt pads under furniture legs to prevent floor scratches.

For detailed care instructions tailored to specific product categories, please visit our Care and Maintenance page.

We prioritise the use of high-quality, sustainable materials in our designs:

• Recycled and Reclaimed Woods: Many pieces are crafted from reclaimed elm and other recycled woods, giving new life to materials that would otherwise go to waste.
• Sustainably Sourced Woods: When new wood is used, we strive to source from responsibly managed forests, ensuring ecological balance.
• Metals and Fabrics: Our collections feature materials like hand-beaten forged steel, rich velvets, soft boucle, and textured linens, chosen for their durability and aesthetic appeal.

Specific material details for each product can be found on their respective product pages.

Sustainability is at the core of our design philosophy. We are committed to:

• Reducing Environmental Impact: By using reclaimed and responsibly sourced materials, we aim to minimize waste and promote ecological balance.
• Limiting Plastics: Striving to reduce plastic usage in both our products and packaging.
• Challenging Disposable Culture: Creating timeless, durable pieces designed to be cherished and passed down through generations.

We acknowledge that sustainability is an ongoing journey and welcome suggestions as we continue to improve our practices. Learn more on our Sustainability page.

At present, Burbeck At Home operates as an online retailer. While we do not currently have a physical showroom, our website offers high-resolution photography and detailed descriptions to help you make informed decisions. For additional information on any item, please contact info@burbeckathome.com — we’re happy to help.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@burbeckathome.com with your order number and photographs of the item and packaging. We will review the issue and advise on the next steps. All claims must be made within this timeframe to be eligible for resolution.

All items are delivered via our trusted courier partners to the front door of your property. At present, we do not offer a white-glove delivery service or in-room assembly. Some items may require minimal self-assembly, which will be noted on the product page where applicable.

We source materials globally and partner with skilled craftspeople to produce our collections. Many of our pieces feature reclaimed woods, forged steel, and natural upholstery materials such as boucle and linen, chosen for their quality, texture, and character. For more details, please refer to individual product descriptions.

To protect and preserve your upholstered furniture:

• Regularly vacuum with a soft brush attachment to remove dust and debris
• Blot spills immediately using a clean, dry cloth
• Avoid harsh cleaners or abrasives
• Keep upholstery away from direct sunlight and sources of heat to prevent fading or distortion

For full care advice, visit our Care and Maintenance page.