For all Be at Home trade enquiries, please contact us at info@burbeckathome.com to discuss setting up a trade account. We will issue a trade application form for you to complete and return for our approval of your account.

Applicants who are valid for a trade account include; interior designers, architects & property developers who have a registered business with company number.

Once your application has been approved, we ask you to email info@burbeckathome.com for
all future orders or quotes via the registered email address on your account. Quotes are valid for 30 days from the point of issue.

All trade orders will be issued via Proforma Invoice and will be paid via BACS or debit/credit card. We do not offer credit accounts to our customers. 

Cancellations

As a trade customer, there is no right of cancellation, refund or return once we have accepted your offer to buy the goods or service, unless, under the law of contract, you have a legal right to cancel and you are cancelling it for that expressed reason.

Returns

Change of mind returns are reviewed on a case by case basis and are subject to a restocking fee if approved. All change of mind returns are to be reported within 7 days of delivery. Purchases that do not benefit from trade discounts fall under our standard online retail returns policy, please refer to the Returns Policy for more information.

1. Definitions

- "We," "us," "our" refers to Be At Home.

 - "You" and "your" refer to the business or trade customer using our services.

2. Acceptance of Terms

- By placing an order with us using a trade discount, you agree to
these trade-specific terms and conditions.

- These terms and conditions may be updated from time to time, and
the most recent version will apply to your orders.

 - It is expressly understood that neither the Buyer nor the Seller
are consumers, as defined by the Unfair Contract Terms Act 1977.

 3. Orders

- All orders placed through our website or through an account
manager are subject to acceptance by us.

- We reserve the right to refuse or cancel orders at our
discretion.

- The prices and availability of products are subject to change
without notice.

4. Payment

- Payment terms will be provided upon order confirmation.

- You agree to pay the agreed-upon prices for the products and any
applicable taxes and shipping fees. 

5. Delivery

- Delivery times and methods are specified on our product pages,
discussed at quote stage and confirmed at the point of order. Delivery times
and methods are subject to change.

- Risk of loss or damage to products passes to you upon delivery.

- You are responsible for inspecting and reporting any damage or
discrepancies within 48 hours of receipt of goods.

6. Returns, Refunds and Cancellations

- We may accept returns of faulty or damaged goods in accordance
with our Returns Policy, which will be provided to you upon opening an Be At Home Trade account. This can also be found on our website.

- Made-to-order, bespoke or personalised products are not eligible
for return or cancellation.

- You are responsible for the cost of returning products unless
otherwise agreed upon.

7. Liability

- Our liability for any damages or losses is limited to the
purchase price of the products.

- We are not liable for any consequential, indirect, or special
damages.

8. Intellectual Property

- All intellectual property rights, including trademarks and
copyrights, related to our products and website, are owned by us.

9. Data Protection

- We will collect and process your personal information in accordance with our Privacy Policy. 

10. Termination

- We reserve the right to terminate our business relationship with
you at our discretion.

- You may terminate your account with us by following the
procedures outlined in our Terms.

11. Governing Law

- These terms and conditions are governed by the laws of England
and Wales.

12. Severability

- If any part of these terms and conditions is found to be invalid
or unenforceable, it will not affect the validity or enforceability of the
remaining provisions.

13. Contact Information

- For any questions or concerns regarding these terms and
conditions, please contact us at info@burbeckathome.com