Delivery

At this time, we are unable to deliver outside of Mainland UK, which does not include UK Isle's, Scottish Highlands or Northern Ireland.

After an order is placed, we aim to ship it out within 5–10 working days. Following dispatch, your order will be delivered within the next 5-10 business days. You will be kept up to date on your shipment once delivery is confirmed with our shipping partner.

Although we try to be as precise as possible when estimating delivery dates, there occasionally can be a small delay that is beyond our control. You may email our customer support team for an update on your delivery.

Delivery fees:

Small Item Delivery - £6 inc VAT per item – for light items less then 10kg that can be held in one hand (Accessories, table lamps and foot stools)
Large Item Delivery - £50 inc VAT per item - for all other items over 10kg

We currently work with 1 man delivery teams, so there will need to be someone at the delivery address willing to assist and take delivery of your item. If you require a 2 man delivery team, please contact our customer support team who can make this arrangement. Shipping cost for 2 man teams at charged at an additional £60 per item. Shipping fees will need to be paid in full before the item can be shipped.

Whilst we endeavour to help in every way we can with your order, we aren’t able to accept any responsibility for failed deliveries, for example if you are not home during your confirmed delivery window or if an item doesn’t fit. Should this scenario occur, our delivery team will be required to take the piece back to our warehouse and may ask that you cover the delivery charge. If you are concerned about whether or not a product will be deliverable to your home, you can contact our care team who will be able to advise how you can check before placing your order.

If you decide to give us the instruction of leaving it in a safe place or with a neighbour, the responsibility for the safety of your parcel lies with you.

If our delivery of your product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to reduce the delay.

We will not be liable for delays caused by an event which is outside of our control, but if there is a risk of substantial delay you may contact us to let us know you will not be going ahead with your order and you will receive a refund for any products you have paid for but not received.

A product will be your responsibility from the time we deliver the product to the address you gave us, and you own that product once we have received payment in full.